Order Fulfillment Information

How fast the order will be processed?

Upon confirm the payment received, the order will be process within 2 working days (Mon – Fri). If there are any stock issue. We will contact customer within 2 working days.

Can i change my order after ordered ?

We try to accommodate your request. but normally not recommended Once the order is pack and send, NO change of order is allow.

How fast the order will be delivered to me?

  • Malaysia – Normally within 3-5 working days
  • Outside Malaysia – Normally within 3 – 14 working days

Tracking information will be provided to customer to facilitate the delivery tracking.

what i can do if the delivery delayed ?

Normally we will work with the logistic company to locate the item and then looking for best option to resolved is the delay happened.

what is the normal logistic service used?

  • Malaysia: Poslaju, Citylink, DHL, Poslaju
  • Outside Malaysia – FedEx, DHL, Citylink, GDex and any available reliable logistic

What if I change my mind after Received the order?

No refund will be allow for customer change their mind after received their order.

who i can be contacted in case issue arised?

email: SHEON@IONSPECONLINE.COM

mobile: 6014 322 2732 (Whatsapp enable)

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